Frequently Asked Questions

Find answers to common questions about our products and services

Shipping

Standard shipping typically takes 5-7 business days. Express shipping options are available for faster delivery within 2-3 business days.
Yes, we offer express shipping for an additional fee. Express orders are processed within 24 hours and delivered in 2-3 business days.
Yes, we ship to most countries worldwide. International shipping times vary by location, typically 10-15 business days. Customs fees may apply.
Once your order ships, you'll receive a tracking number via email. Use this number to track your package on our website or the carrier's site.

Returns & Exchanges

We accept returns within 30 days of delivery. Items must be unworn, in original condition with tags attached. Refunds are processed within 5-7 business days.
Yes, we offer free size exchanges within 30 days. Simply contact our support team to initiate an exchange and we'll send you the correct size.
Contact our customer support team with your order number. We'll provide a return label and instructions. Pack the item securely and ship it back to us.

Orders

Orders can be cancelled or modified within 2 hours of placement. After this time, orders are processed and cannot be changed. Contact us immediately if needed.
If an item becomes out of stock after your order, we'll notify you immediately and offer a full refund or suggest similar alternatives.
Yes, you'll receive an order confirmation email immediately after purchase, followed by shipping confirmation with tracking details once dispatched.

Sizing & Products

Most ASICS shoes run true to size. However, some models may fit slightly narrow. We recommend checking our size guide or customer reviews for specific models.
Yes, detailed size guides are available on each product page. Measure your foot and compare with our charts to find your perfect fit.
All our products are 100% authentic and sourced directly from authorized distributors. We guarantee authenticity on every purchase.

Payments

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
Yes, our checkout is fully encrypted with SSL security. Your payment information is never stored on our servers and is processed securely.

Support

You can reach us via email, live chat on our website, or phone. Our team responds to all inquiries within 24 hours during business days.
Our customer support team is available Monday to Friday, 9 AM to 6 PM. Email support is monitored 24/7 with responses within one business day.